1.1 We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the collection, sharing and publication of your personal data. You can access the privacy controls via https://epicclinics.com.
1.4 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
1.5 In this policy, “we”, “us” and “our” refer to EPIC Clinics. For more information about us, see Section 12.
2.1 In this Section 2 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
2.2 We may process data enabling us to get in touch with you (“contact data“). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you and/or your employer. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.
2.3 We may process your website user account data (“account data“). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.
2.4 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.
2.5 We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
2.6 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
3.1 In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
3.2 Operations – We may process your personal data for the purposes of operating our website, the processing and fulfillment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.3 Publications – We may process account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.4 Relationships and communications – We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.
3.5 Direct marketing – We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.
3.6 Research and analysis – We may process usage data and/or transaction data for the purposes of researching and analyzing the use of our website and services, as well as researching and analyzing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
3.7 Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
3.8 Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
3.9 Insurance and risk management – We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.10 Legal claims – We may process your personal data where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.11 Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
4.2 Your personal data held in our website database will be stored on the servers of our hosting services providers identified at https://epicclinics.com/.
4.3 We may disclose specify personal data category or categories to our suppliers or subcontractors identified at https://epicclinics.com/ insofar as reasonably necessary for marketing.
4.4 Financial transactions relating to our website and services are handled by our payment services providers, Stripe. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com/privacy.
4.5 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5.1 This Section 5 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data as follows:
5.3.1 contact data will be retained for a minimum period of 30 days following the date of the most recent contact between you and us, and for a maximum period of 60 days following that date;
5.3.2 account data will be retained for a minimum period of 30 days following the date of closure of the relevant account, and for a maximum period of 60 days following that date;
5.3.3 transaction data will be retained for a minimum period of 0 days following the date of the transaction, and for a maximum period of 0 days following that date;
5.3.4 communication data will be retained for a minimum period of 30 days following the date of the communication in question, and for a maximum period of 60 days following that date;
5.3.5 usage data will be retained for 30 days following the date of collection;
5.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1 In this Section 6, we have listed the rights that you have under data protection law.
6.2 Your principal rights under data protection law are:
6.2.1 the right to access – you can ask for copies of your personal data;
6.2.2 the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
6.2.3 the right to erasure – you can ask us to erase your personal data;
6.2.4 the right to restrict processing – you can ask us to restrict the processing of your personal data;
6.2.5 the right to object to processing – you can object to the processing of your personal data;
6.2.6 the right to data portability – you can ask that we transfer your personal data to another organization or to you;
6.2.7 the right to complain to a supervisory authority – you can complain about our processing of your personal data;
6.2.8 the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
6.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://www.hhs.gov/hipaa/for-professionals/security/laws-regulations/index.html.
6.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.
7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
7.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
7.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
8.1 We use cookies for the following purposes:
8.1.1 authentication and status – we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website;
8.1.2 shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website;
8.1.3 personalization – we use cookies to store information about your preferences and to personalize our website for you;
8.1.4 security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
8.1.5 advertising – we use cookies to help us to display advertisements that will be relevant to you;
8.1.6 analysis – we use cookies to help us to analyze the use and performance of our website and services;
8.1.7 cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
9.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
9.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.
10.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
10.1.1 https://support.google.com/chrome/answer/95647 (Chrome);
10.1.2 https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);
10.1.3 https://help.opera.com/en/latest/security-and-privacy/ (Opera);
10.1.4 https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
10.1.5 https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari);
10.1.6 https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).
10.2 Blocking all cookies will have a negative impact upon the usability of many websites.
10.3 If you block cookies, you will not be able to use all the features on our website.
11.1 We may update this policy from time to time by publishing a new version on our website.
11.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
12.1 This website is owned and operated by EPIC Clinics.
12.2 You can contact us:
12.2.1 using our website contact form;
12.2.2 by telephone, on the contact number published on our website;
12.2.3 by email, using the email address published on our website.
1.1 Our website uses cookies.
1.2 Insofar as those cookies are not strictly necessary for the provision of [our website and services], we will ask you to consent to our use of cookies when you first visit our website.
2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
3.1 We use cookies for the following purposes:
3.1.1 authentication and status – we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website;
3.1.2 shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website;
3.1.3 personalization – we use cookies to store information about your preferences and to personalize our website for you;
3.1.4 security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
3.1.5 advertising – we use cookies to help us to display advertisements that will be relevant to you;
3.1.6 analysis – we use cookies to help us to analyze the use and performance of our website and services;
3.1.7 cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
4.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
4.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to cre-ate reports about the use of our website. You can find out more about Goog-le’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Goog-le’s privacy policy at https://policies.google.com/privacy.
4.3 We publish Google AdSense advertisements on our website, together with advertisements from the following advertisers and advertising networks that are distributed by Google. The advertisements may be personalized to reflect your interests. To help determine your interests Google and its partners use cookies. The cookies are used to track your previous visits to our website and your visits to other websites. You can opt out of Google’s personalized adver-tising by visiting https://www.google.com/settings/ads and you can opt out of third party cookies use for personalized advertising by visiting http://www.aboutads.info. You can review Google’s privacy policy at https://policies.google.com/privacy.
4.4 We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalize Facebook advertisements and to analyze the use of our website. To find out more about the Facebook pixel and about Facebook’s use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy. The Facebook cookie policy includes information about controlling Facebook’s use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217.
5.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
5.1.1 https://support.google.com/chrome/answer/95647 (Chrome);
5.1.2 https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);
5.1.3 https://help.opera.com/en/latest/security-and-privacy/ (Opera);
5.1.4 https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
5.1.5 https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari);
5.1.6 https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).
5.2 Blocking all cookies will have a negative impact upon the usability of many websites.
5.3 If you block cookies, you will not be able to use all the features on our website.
6.1 This website is owned and operated by EPIC Clinics.
6.2 You can contact us:
6.2.1 using our website contact form;
6.2.2 by telephone, on the contact number published on our website;
6.2.3 by email, using the email address published on our website.
1.1 We welcome links to our website made in accordance with the terms of this policy.
1.2 By using our website you agree to be bound by the provisions of this policy.
2.1 Links pointing to our website should not be misleading.
2.2 Appropriate link text should always be used in links pointing to our website.
2.3 From time to time we may update the URL structure of our website and, un-less we agree in writing otherwise, all links should point to https://epicclinics.com/.
2.4 You must not use our logo to link to our website (or otherwise) without our express written permission.
2.5 You must not link to our website using any inline linking technique.
2.6 You must not frame the content of our website or use any similar technology in relation to the content of the website.
3.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.
3.2 We have no control over the contents of third party websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
4.1 You agree that, should we request the deletion of a link to our website that is within your control, you will delete the link promptly.
4.2 If you would like us to remove a link to your website that is included on this website, please contact us using the contact details below. Unless you have a legal right to demand removal, such removal will be at our discretion.
5.1 We may amend this policy at any time by publishing a new version on our website.
6.1 This website is owned and operated by EPIC Clinics.
6.2 You can contact us:
6.2.1 using our website contact form;
6.2.2 by telephone, on the contact number published on our website;
6.2.3 by email, using the email address published on our website.
1.1 These terms and conditions shall govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accord-ingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.4 You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
2.1 Copyright (c) EPIC Clinics.
2.2 Subject to the express provisions of these terms and conditions:
2.2.1 we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
2.2.2 all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3.1 You may:
3.1.1 view pages from our website in a web browser;
3.1.2 download pages from our website for caching in a web browser;
3.1.3 print pages from our website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;
3.1.4 stream audio and video files from our website using the media player on our website; and
3.1.5 use our website services by means of a web browser, subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
3.3 You may only use our website for your own personal and business purposes; you must not use our website for any other purposes.
3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
3.5 Unless you own or control the relevant rights in the material, you must not:
3.5.1 republish material from our website (including republication on another website);
3.5.2 sell, rent or sub-license material from our website;
3.5.3 show any material from our website in public;
3.5.4 exploit material from our website for a commercial purpose; or
3.5.5 redistribute material from our website.
3.6 Notwithstanding Section 4.5, you may redistribute our newsletter in print and electronic form to any person.
3.7 We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website [during server maintenance or when we update the website]. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website
4.1 You must not:
4.1.1 use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, avail-ability, accessibility, integrity or security of the website;
4.1.2 use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
4.1.3 hack or otherwise tamper with our website;
4.1.4 probe, scan or test the vulnerability of our website without our permission;
4.1.5 circumvent any authentication or security systems or processes on or relating to our website;
4.1.6 use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
4.1.7 impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);
4.1.8 decrypt or decipher any communications sent by or to our website without our permission;
4.1.9 conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
4.1.10 access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
4.1.11 use our website except by means of our public interfaces;
4.1.12 violate the directives set out in the robots.txt file for our website;
4.1.13 use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or
4.1.14 do anything that interferes with the normal use of our website.
4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
5.1 To be eligible for an account on our website under this Section 6, you must be resident or situated in the United States.
5.2 You may register for an account with our website by completing and submit-ting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
5.3 You must not allow any other person to use your account to access the web-site.
5.4 You must notify us in writing immediately if you become aware of any unauthorized use of your account.
5.5 You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.
6.1 If you register for an account with our website, you will be asked to choose a user ID and password.
6.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.
6.3 You must keep your password confidential.
6.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
6.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
7.1 We may:
7.1.1 suspend your account;
7.1.2 cancel your account; and/or
7.1.3 edit your account details, at any time in our sole discretion with or without notice to you.
7.2 We will usually cancel an account if it remains unused for a continuous period of 18 months.
7.3 You may cancel your account on our website using your account control panel on the website.
8.1 In these terms and conditions, “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
8.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store and publish your content on and in relation to this website and any successor website.
8.3 You grant to us the right to sub-license the rights licensed under Section 9.2.
8.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.
8.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
8.6 You may edit your content to the extent permitted using the editing functionality made available on our website.
8.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublished or edit any or all of your content.
9.1 You warrant and represent that your content will comply with these terms and conditions.
9.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
9.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
9.1.1 be libelous or maliciously false;
9.1.2 be obscene or indecent;
9.1.3 infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;
9.1.4 infringe any right of confidence, right of privacy or right under data protection legislation;
9.1.5 constitute negligent advice or contain any negligent statement;
9.1.6 constitute an incitement to commit a crime, instructions for the com-mission of a crime or the promotion of criminal activity;
9.1.7 be in contempt of any court or in breach of any court order;
9.1.8 be in breach of racial or religious hatred or discrimination legislation;
9.1.9 be blasphemous;
9.1.10 be in breach of official secrets legislation;
9.1.11 be in breach of any contractual obligation owed to any person;
9.1.12 depict violence in an explicit, graphic or gratuitous manner;
9.1.13 be pornographic, lewd, suggestive or sexually explicit;
9.1.14 be untrue, false, inaccurate or misleading;
9.1.15 consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
9.1.16 constitute spam;
9.1.17 be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
9.1.18 cause annoyance, inconvenience or needless anxiety to any person.
10.1 We do not warrant or represent:
10.1.1 the completeness or accuracy of the information published on our web-site;
10.1.2 that the material on the website is up to date;
10.1.3 that the website will operate without fault; or
10.1.4 that the website or any service on the website will remain available.
